Is this Oakland, California Shell station the most dangerous gas station in America? 

January 7, 2024
Wally Nowinski
editor
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We read a lot of product and business reviews at PerfectRec, but rarely do they tell as clear of a story as the reviews for the Shell Gas station at 285 Hegenberger Rd., Oakland, California. The station, which is located just outside Oakland International Airport, has received 48 reviews on Google Maps in the last year. A shocking 41 of them mention being robbed while pumping their gas, often in broad daylight. The remaining seven reviewers did not leave a comment, but their average review was just 2.4 stars, so they didn’t have a particularly positive experience either. 

Here are the 10 most recent reviews that left comments

Date

Review Comment

11/15/23

Got robbed from our trunk while fueling at 7pm on a Tuesday. Do not use this gas station.

10/10/23

This place should be shut down! Robbed while getting receipt from in side.

10/7/23

AVOID! AVOID! As the other reviews have stated, you will get ROBBED. Smash and grabs occur here multiple times daily and the thieves continually scope this place out for victims

10/4/23

DON'T GO THIS GAS STATION YOU WILL GET ROBBED

10/1/23

DO NOT GO TO THIS GAS STATION. I was robbed in broad daylight with plenty of eye witnesses. Gas station employee was not helpful and did not seem surprised. Thieves opened the drivers door and grabbed my backpack within 15 seconds of arriving, then RETURNED when I was inside reporting the incident to smash the window and grab an empty bag. Avoid this place completely.

9/27/23

Hot spot for getting robbed. Someone stole my mom entire purse and tried to steal mine too! STAY AWAY

9/27/23

Beware, I know it's tempting to get your receipt from the teller when the pump paper is out (I'm sure on purpose) but don't, that's when they'll steal your stuff. Avoid all gas stations around the airport.

9/27/23

A man in a rain coat broke into our car and stole our backpack right in front of us while we were filling the car with gas.

9/23/23

Like many others, I had my car burglarized at this station by some shameless thief. I locked the car and went inside for a few minutes and came back to find my backpack had been stolen from my rental car and the windows smashed. I would avoid the gas stations in this part of Oakland unfortunately.

9/22/23

We were robbed here yesterday!! Don’t stop here!! They took 3 backpacks from our car. 911 didn’t care, police didn’t show up.

Over half of all Google reviews for this Shell station mention getting robbed 

We analyzed the last five years of user reviews for this Shell station and classified the reviews by sentiment, rating and topic. There have been 85 reviews posted since January, 2018. More than half of all reviews mention being robbed while pumping gas.

Topic 

Sentiment 

Number of Reviews

Avg. Star Rating

Robbed While Pumping Gas 

Negative

47

1

Customer Service

Negative

6

1

Closed / Broken Pumps

Negative

3

1

Car Wash 

Negative

2

1

Cleanliness

Negative

2

2

Prices

Negative

1

1

Positive Review

Positive

5

4.4

Did not leave comment 

N/A 

19

3.2

The spate of robberies at this gas station mostly happened in 2023

The first mention of a robbery in Google reviews for this Shell station came in 2021, when one out of the six reviews left that year reported a theft. In 2022, five of the eight user reviews mentioned being robbed, all of which were posted in the second half of the year. In 2023, the number of reviews increased sixfold and every single review comment mentions being robbed at the pump. 

Robbed Chart

Yelp reviews tell a similar story of robberies while pumping gas

Reviewers on Yelp tell a similar story, with nine of the ten reviews posted in the past year mentioning getting robbed.

Yelp roundup

About PerfectRec 

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Appendix: All of the Google reviews since 2018

Review Comment

Topic

Star Rating

Review Date & Time

Got robbed from our trunk while fueling at 7pm on a Tuesday. Do not use this gas station.

Robbed

1

11/15/2023 03:08:44

No comment

5

11/10/2023 15:49:59

This place should be shut down! Robbed while getting receipt from in side.

Robbed

1

10/10/2023 20:02:47

AVOID! AVOID! As the other reviews have stated, you will get ROBBED. Smash and grabs occur here multiple times daily and the thieves continually scope this place out for victims You might even get shot! On 9/20, I drove by and watched a guy get out of a red Hyundai and open fire with a handgun on another car. The owners don't care. The staff are unhelpful (won't share video). The Oakland police don't care either.

Robbed

1

10/07/2023 23:53:16

DON'T GO THIS GAS STATION YOU WILL GET ROBBED

Robbed

1

10/04/2023 02:54:49

DO NOT GO TO THIS GAS STATION. I was robbed in broad daylight with plenty of eye witnesses. Gas station employee was not helpful and did not seem surprised. Thieves opened the drivers door and grabbed my backpack within 15 seconds of arriving, then RETURNED when I was inside reporting the incident to smash the window and grab an empty bag. Avoid this place completely.

Robbed

1

10/01/2023 14:04:32

Hot spot for getting robbed. Someone stole my mom entire purse and tried to steal mine too! STAY AWAY

Robbed

1

09/27/2023 23:24:25

Beware, I know it's tempting to get your receipt from the teller when the pump paper is out (I'm sure on purpose) but don't, that's when they'll steal your stuff. Avoid all gas stations around the airport.

Robbed

1

09/27/2023 22:49:03

A man in a rain coat broke into our car and stole our backpack right in front of us while we were filling the car with gas.

Robbed

1

09/27/2023 15:59:56

Like many others, I had my car burglarized at this station by some shameless thief. I locked the car and went inside for a few minutes and came back to find my backpack had been stolen from my rental car and the windows smashed. I would avoid the gas stations in this part of Oakland unfortunately.

Robbed

1

09/23/2023 20:43:12

We were robbed here yesterday!! Don’t stop here!! They took 3 backpacks from our car. 911 didn’t care, police didn’t show up.

Robbed

1

09/22/2023 19:16:49

My husband and I just got robbed there this morning. We thought it my not be a good idea to fuel there, but the car had only 1/4 left. While my husband was at the pump, I was at the passanger side inside the car. I looked at the side mirror and saw a person crouching beside my car. He realized I saw him and quick opened the back door and grabbed my husband backpack. I grabbed it too, but the strap broke and the guy jumped inside a white Cherokee and left. The employee from the has station said they could check security images if we had the police over. We waited one hour, a white nissan frontier with blackout windows passed by many times, slowing down to look at people at the station they robbed another car, we hinkwd yo alert the driver and she called the police and they finally came as we got her the license plate of.the pick up. They came by one more.time bwfore.police arrived and dropped her nag back without her wallet. Police said they know about all the cases, but arenot allowed to chase after the suspects if they didn't hur or threatend anyone.

Robbed

1

09/19/2023 20:53:09

Everyone here has said this, but here I go. We were robbed at this gas station today. We went to pump gas for our rental car and someone went brazenly went into our trunk with us in the vehicle. He swiped a backpack containing valuable personal effects that cannot be replaced. It’s clear the station is very used to this and involved. They require customers to go into the station to get gas for no reason, requiring vehicles to be unattended. I am planning to hire an attorney for these atrocities that Shell has taken no action to remediate. I will be filing a lawsuit against Shell and the station owner. I encourage others to do the same.

Robbed

1

09/09/2023 01:26:44

The 2 vaccuan machines accept you money, make noise but don't work. Employee could not be more useless saying has no control about the anything. It's the worst place that you can get your gas. You will be robbed.

Robbed

1

09/07/2023 00:39:24

Don’t go to this station. 4 months ago I was robbed at this station while pumping gas. They took my purse, backpack with computer and iPad, and my entire sense of security. I’ll never be the same.

Robbed

1

09/07/2023 00:34:30

No comment

1

08/19/2023 15:56:05

DO NOT GET GAS HERE- I was robbed/ burglarized on 8/17/2023 when I got out to pump my gas in broad daylight with other cars also pumping gas. This Chevron gas station 451 Hegenbeerger and the 76 across the street at 449 Hegenberger have regular organized thieves. When returning my car to the rental agency at Oakland airport, they told me this has been an ongoing problem at these two stations. This could be solved by having security staff on site. But, the gas station management does nothing. DO NOT GO HERE.

Robbed

1

08/19/2023 13:51:20

We filled up our rental car here and got robbed. Not even 10 minutes later the robbers returned and threw our stuff out of the car, while we were still filling up. Driving away they asked us "Where are you guys from?" All our stuff was still in the bags, but it was only junk anyways. So I guess, thank you robbers.

Robbed

1

08/17/2023 04:40:57

nobody thinks this would happen to them until it does. been flying to OAK regularly for almost a decade now. last friday, as I was filling up my rental car, a group was looking at my rental car window and trying to open all doors. I was inside the gas station getting my receipt when it happened. the gas station clerk didnt look surprised nor even bothered calling the cops. it seems to normal for OAK. the company I’m working for has changed their expense policy since last week. For employees’ safety, anyone travelling to OAK will not be required to fill up the rental car before returning. be safe out there.

Robbed

1

08/14/2023 14:24:42

Do not pump gas at this station. I got robbed here. No one could help me. This is a dangerous area. I would give a 0 star for this location.

Robbed

1

08/12/2023 00:26:30

Public safety warning: my backpack was stolen from my trunk while there were others sitting in the car. It seems like these car break ins are a regular event at the gas station, there were 5 that happened while we were there and the gas station staff refused to give us video footage to report the incident.

Robbed

1

07/30/2023 21:16:56

Nice spot for a robbery I guess.

Robbed

1

07/29/2023 00:37:49

Came around 8pm to get gas with four people in the rental car. Locked doors and kept an eye out around the car but as the back seat passenger got in to leave, a very nice grey Audi sedan backed up and opened our trunk. Very lucky we had no bags in the back. Do not stop here!!!! I’m glad we didn’t didn’t get a window smashed.

Robbed

1

07/26/2023 06:34:55

DO NOT STOP HERE!! YOU WILL GET ROBBED!!! If you are in a car rental, the plate will say it, and your stuff will get stolen, even if you are SITTING IN YOUR CAR!! Staff doesn't care, the police do nothing!!!

Robbed

1

07/24/2023 20:46:46

No comment

1

07/20/2023 12:50:36

No comment

1

07/13/2023 23:27:46

This place is a front for illegal smash and grabs before airport departure... DO NOT FILL UP HERE!

Robbed

1

07/13/2023 06:27:55

AVOID THIS GAS STATION! You will be robbed, as mentioned in the other reviews! While filling up today a BMW back up behind us. I just finished filling up and as I went to get back into my car a guy jumped out of the car behind me and stole all of our backpacks out of the trunk of our car. This happened in broad daylight. We lost thousands of dollars of equipment. Makes me wonder if the gas station is in on all of these robberies or something....🤔 I would never fill up here again.

Robbed

1

07/13/2023 04:41:30

HORRIBLE-NEVER STOP HERE!!!DANGER- TRAVELERS BEWARE! We were robbed here seconds after pumping gas on July 5,2023 at 9:30am. We were on your way to return the rental car up the street. Clerk and eyewitness did nothing to come to your aid! My husband was even hit by the car that left the scene. KEEP DRIVING. I think its a team of people in on GRAB and SNATCH. They will rush up on you quick, take your stuff and flea the seen in a nice sedan car. Wish I had read other reviews prior to coming here. Such a bad experience I have no love for Oakland.

Robbed

1

07/07/2023 19:20:15

I was also robbed from this gas station while filling up my rental car prior to returning to Oakland Airport. I didn't lock my vehicle when I was filling up, they apparently opened my passenger door while I wasn't looking and grabbed my bag

Robbed

1

07/01/2023 04:30:19

After reading through the recent reviews and adding my own experience to this, this place should not deserve even one star. (I have to give it something in order to write the review 😡) I was almost assaulted and my window on passenger side was smashed on 6/29 around 7pm. The place was actually busy with patrons there. Did not know this place has a string of robberies on a regular reoccurring basis. And it appears the gas station owner is doing nothing to stop this or warn the customers, and it has not gotten on OPD’s radar. Despite the property damage, I was able to escape the robbery because my purse was not sitting on the passenger side and my engine was already running. I stepped on the pedal and sped off as quickly as I can. This is crazy. I called OPD after I got home and was told I have to go to Oakland in order to have the report filed. I’m not stepping foot there as I’m still traumatized from this craziness.

Robbed

1

07/01/2023 00:47:12

AVOID AT ALL COSTS. Wasn’t a victim but watched a smash n grab robbery happen to another customer in plain daylight. Seems like a common occurrence at Oakland airport gas stations.

Robbed

1

06/25/2023 23:37:11

Like many others i was the victim of a robbery at this Shell station. The owners and attendants were of absolutely no help, and it gave me the impression that at best they were indifferent about the frequent robberies or at worst complicit or accomplices to the robberies. I really hope the police get some help for this area, this is clearly a big issue.

Robbed

1

06/22/2023 02:38:33

DANGER: if you go here you will be robbed. It's targeted for the airport rental dropoffs. They drove up and break in right in front of you, even if you are standing at or in the car at gas pump. While I was there two cars were robbed back to back, the rental workers at dropoff say it's always happening at this gas station, and on the rental shuttle to airport 4 people on the bus has been robbed the same way.

Robbed

1

06/22/2023 00:08:56

Like other reviews, we were robbed while pumping gas here. While we took the shuttle from the car rental to the airport, two other people on our bus also shared they were robbed here. No signs up to warn people. I assume employees/management are part of the crime ring as no action is taken to curb it or warn people.

Robbed

1

06/01/2023 18:52:54

No comment

3

05/28/2023 23:36:23

My car was broken into while parked at this gas station in broad daylight with several other cars around for less than 2 minutes. Bystanders warned me immediately that my windows were smashed. They took my backpack that was in my trunk. I tried to talk to the cashier for footage but it seemed they could care less about the situation. Looking at reviews this appears to be a systemic issue that neither this shell management nor oakland PD care about. Stay away from this place at all costs. The thieves were bold enough to use my credit cards at this exact gas station later in the day.

Robbed

1

05/26/2023 04:07:24

Like other reviewers, I was was robbed here. I stopped to refill my rental car on my way back to Oakland Airport. It was late morning and the station was busy. Nevertheless, I locked the car for security when I got out to pump gas. I had just put my card in the pump when I heard glass shatter behind me. It was so loud I thought the dark SUV next to my car had hit me. But no, they smashed the driver's side window, and reached across to take my bag from the passenger seat and quickly drove away. The manager of the gas station was completely unhelpful and even tried to say it was my fault for being robbed. As others mentioned, I believe the staff here has to be a party to this ongoing crime spree. Shout out to the nice other customers that tried to help. I was left to drive a car with the driver's seat covered in broken glass back to my hotel, since I did not feel safe waiting any longer at that location. I had to cancel my flight, and had no money and no ID to fly home to Seattle. Not to mention the loss of my other important items, like prescription medication. I had to cancel all of my credit cards, which the thieves proceeded to try to use at this very gas station! Please don't even stop here. I hope Shell will take action, since the Oakland Police haven't.

Robbed

1

05/26/2023 00:16:08

Don’t use this gas station! The credit card was locked in slot machine for more than 20 seconds before reading. Very strange. Went home the next day got credit card fraud alert from credit card company. Called the station, the lady wouldn’t care at all. They could be compromised too as the machine. Be careful!

Robbed

1

05/20/2023 19:55:08

No comment

1

05/15/2023 18:23:55

This gas station in my opinion is part of a smash and grab / robbery scheme. The owner allows this to happen. You will either get robbed, car broken into, or hurt. Possibly all three! STAY AWAY

Robbed

1

05/11/2023 16:27:20

Beware going here i was a victim of a smash and grab no security guard and multiple vehicle burglary management does nothing to protect the customers and the cars

Robbed

1

05/03/2023 06:02:13

I was robbed while filling my rental car. The station said their video camera doesn't capture much and they were very unhelpful, very dismissive. Also, the pump would not print my receipt and would have had to leave my car to go in. Very suspicious. Use the nearby Chevron as they literally have an armed guard standing by the islands. Oakland is a very disturbing city. Lock your doors when pumping gas!

Robbed

1

03/11/2023 18:33:24

Very, very dangerous place to stop. We were just robbed by 2 black males with black hats and black mask. We called 911 and it was busy. They popped our trunk and took 3 bags as my son got in car after getting gas in broad daylight. He jumped out and tried to grab the guy. The guy jumped in car and it's driver sped off. Don't stop here for gas. VERY VERY DANGEROUS !!!!!!

Robbed

1

03/01/2023 18:28:38

Danger/avoid! I was almost robbed here by a couple of guys with masks while I was pumping gas (8:30am). I was lucky to get away. The employees at the airport car rental center told me that many car rental customers have been robbed while putting gas at this station. Other reviews seem to show robberies are frequent at this station

Robbed

1

03/01/2023 16:50:29

Stoped to get gas before returning rental car. Was in the store 30 seconds and someone smashed the window in my rental and stole a backpack from the front floorboard. 1:45 in the afternoon, several other cars getting gas. Was told it happens every single day.

Robbed

1

01/21/2023 07:00:12

I filled up my rental car and was robbed. NEVER GET GAS HERE or anywhere near the airport. I witnessed a robbery (two guys in a Jeep, one jumps out and opens/breaks a car window and reaches in and snatched your stuff. On that day alone, five people were robbed.

Robbed

1

01/15/2023 07:06:44

No comment

5

01/05/2023 00:18:52

Hourly car thefts in this location, especially in evening. Employees are aware of situation but do not (and maybe can not?) do anything.

Robbed

1

12/22/2022 20:22:41

My car was broken into while I pumped gas. Don’t stop here

Robbed

1

12/11/2022 18:56:53

Car got robbed there and 3 others did that day Lock your car while pumping gas.

Robbed

1

12/06/2022 21:32:50

REPEAT LOCATION FOR SMASH AND GRABS! BEWARE THIS LOCATION! Thieves regularly stalk victims and will smash your car windows and snatch your purse, phone, whatever they can grab while you're pumping gas. Oakland PD will do nothing about it. It happens here ALL THE TIME, and the owners don't post any warning signs.

Robbed

1

09/11/2022 16:48:44

This place SUXX! They have a car wash that doesn't work. They don't want to reimburse your money or fix the problem. AmPm is alot cheaper (gas) This is the Second time this has happened. I was there two years ago to wash my truck...All I got was a Dirty Soapy Truck..Looked worse than B4. I was here Thursdae 9/8/22 .This happened to Two other customers.. We were told Not to return. Very Rude..Greedy people..I DID GET A REFUND..AND I WILL NOT GO BACK!

Car Wash

1

09/10/2022 13:47:33

Avoid this station, daily theft from customer vehicles and the station will not help you with video of criminals. They seem complicit with the thefts in and around their station.

Robbed

1

07/01/2022 16:45:54

Need to keep bathroom clean

Cleanliness

3

06/08/2022 01:36:28

No comment

3

05/23/2022 23:35:54

Terrible owner. Makes their employee call THEM BEFORE allowing a customer to call the police to report a theft. Unsafe location.

Robbed

1

12/28/2021 03:32:07

No comment

1

11/15/2021 18:22:19

No comment

5

10/24/2021 18:33:20

I like this place

Positive

4

08/18/2021 23:43:50

Love it

Positive

5

04/24/2021 20:56:21

No comment

5

04/23/2021 21:04:23

Horrible lady, very bad customer service

Customer Service

1

10/23/2020 04:04:11

Got a gas can ran out of fuel real close

Positive

4

03/19/2020 18:55:46

Watch them out for scam, i bought for 3.45 per gallon from casher and their pump only has 3.69 and above options.

Customer Service

1

12/09/2019 02:52:43

Very polite grave yard staff. The very short Afro American lady

Positive

5

10/25/2019 08:51:56

I was told "We are close shift change" Is it 24 hours?

Closed / Broken

1

07/27/2019 13:13:46

No comment

5

07/10/2019 17:30:24

Horrible. Closed for shift change.. This place has signs for 24 hour service

Closed / Broken

1

07/06/2019 13:05:34

No comment

4

07/05/2019 08:32:27

Playing games showing price .when you check actually showing price is cash ,credit card price is 20 cents more.

Prices

1

07/05/2019 00:44:05

No comment

1

06/28/2019 03:10:53

I hope never need gas of emergency, cause I pay for gas and I change my phone for the Key of the restroom, and the lady inside does everything angry.. Very bad service!

Customer Service

1

06/13/2019 22:50:44

No comment

5

05/07/2019 03:56:50

The worse gas station there is I got gas ask to be bathroom I to leave my keys until I return from the bathroom never heard of that one but I will let you it's not clear to me that I was a paying customer to be treated like a criminal.

Customer Service

1

12/20/2018 19:53:56

Dont come here at night. This has happened on multiple occasions. they have 2 employees inside talking. The door is locked they put up a ghetto sign that says closed for 20 minutes. I come here multiple times a week. Was just at the gas station trying to get gas. 2 different employees looked at me and. Walked away. EVERYONE go to the 76 or chevron down the street Service is better and the employees will at least acknowledge you.

Customer Service

1

10/04/2018 04:56:45

THIS PLACE IS CLOSED!!!!

Closed / Broken

1

08/05/2018 16:00:49

my experience was horrible, I was mistreated and disrespected by the employee Hershel, a despicable woman who did not inform me that the car wash was not working, I asked to use the bathroom and again she was rude to me and said that I could not use it, I asked her canceling the car wash payment and once again she was arrogant with me and said that the machine was cleaning, I waited for the cleaning and the boy said that it was only up to her to put the car wash in operation and even then she did not !! which made me more outraged that she was in a hurry to smoke, but to be kind to a consumer did not have the same efficiency !!

Customer Service

1

05/17/2018 07:59:00

Got my car wash and it was worst. Not worth$11. Doesn't wash clean! Never next time!

Car Wash

1

04/12/2018 18:45:23

No comment

3

03/04/2018 08:50:18

No comment

5

02/23/2018 02:17:24

No comment

4

02/19/2018 04:04:17

I got my Car washed

Positive

4

02/13/2018 21:22:52

Dirty and high prices with no gas station competition.

Cleanliness

1

02/10/2018 23:21:45

No comment

3

02/04/2018 20:36:25

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